Privacy Policy

SSTS Fitout is the trading name of Shazb Shakeel Technical Services LLC, a company registered in Dubai, UAE. This policy covers our website sstsfitout.com, our contact channels (phone, email, WhatsApp), and project execution activities.

For privacy purposes, we act as a data controller when we decide why and how personal data is processed, and as a data processor when we process data on behalf of a client (e.g., as part of a contract).

• Contact & identity: name, phone, email, company, role.
• Project information: service requirements, site address/area, drawings, BOQs, photos or videos of the site (for quotations and progress).
• Communications: messages via forms, email, phone, and WhatsApp (note: when you click our WhatsApp CTA, your message is handled by WhatsApp/Meta under their terms).
• Device & usage: IP, device/browser type, pages viewed, and interactions (via cookies/analytics; see below).
• Payments: limited billing information (e.g., invoice details). We do not store full card data on our servers.
• Supplier/partner data: contact details for coordination and compliance.

We do not intentionally collect sensitive personal data unless it is necessary for a specific service and you choose to provide it (and where permitted by law).

• To respond to enquiries and provide quotes — performance of a contract or steps before entering one; legitimate interests.
• To deliver and manage projects (scheduling, site access, coordination, approvals) — performance of a contract; compliance with law.
• Customer support & aftercare — performance of a contract; legitimate interests.
• Safety, security & compliance (HSE, authority requirements) — legal obligation; legitimate interests.
• Analytics & site improvement — legitimate interests; consent where required.
• Marketing communications — consent (you can opt out anytime).

We use cookies and similar technologies to operate our site, understand performance, and improve user experience.

• Essential cookies — required for core functionality (security, preferences).
• Analytics cookies — to measure visits and performance (aggregated stats).
• Functional/Marketing — to enable embeds or offers; used only where applicable and, where required, with consent.

Your choices: You can manage cookies in your browser settings (block/clear). Some features may not work without essential cookies.

• Analytics: we may use privacy-respecting analytics tools to understand aggregate usage and improve our website.
• Email/Phone/WhatsApp: we use your contact details to respond to enquiries, send quotes, updates, and service notifications.
• Marketing: with your consent, we may send occasional promotions or updates. You can opt out via the message instructions or by contacting us.

We share data only as necessary for the purposes described above:

• Service providers (processors) such as website hosting, email/SMS gateways, analytics, secure file storage, and project tools.
• Communications platforms (e.g., WhatsApp) when you choose to message us via those services.
• Payment services or accounting software for invoicing and receipts.
• Authorities/building management for approvals, inspections, or legal compliance.

We require processors to protect data and process it only on our instructions. We do not sell personal data.

Some providers may process data in other countries. Where required, we use appropriate safeguards (e.g., contractual clauses, secure transfer mechanisms) to protect your data.

We keep personal data only as long as necessary to provide services, meet legal/regulatory obligations, resolve disputes, and enforce agreements. Typical periods:

• General enquiries: up to 24 months from last contact.
• Project/contract records: for the duration of the project plus a reasonable period (e.g., warranty and legal retention).
• Financial records: per UAE accounting/tax requirements.

We take reasonable technical and organizational measures to protect personal data (access controls, least-privilege practices, secure hosting, and staff guidance). No method is 100% secure, but we aim to minimize risk and respond promptly to issues.

Depending on the applicable law (including UAE PDPL where applicable), you may have rights to:

• Request access to your personal data and obtain a copy.
• Request correction or deletion of inaccurate/outdated data.
• Object to or restrict certain processing.
• Withdraw consent (where processing is based on consent).
• Request portability (where applicable).

To exercise these rights, contact us using the details below. You also have the right to lodge a complaint with a competent UAE data protection authority.

Our services are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it where appropriate.

Our website may link to third-party sites or services (e.g., WhatsApp, social media). Their privacy practices are governed by their own policies.

We may update this policy to reflect changes in our practices or legal requirements. We will post the new date at the top and, where appropriate, notify you of significant changes.